Refund Policy

Refund Policy

We stand behind our Luminance RED - NailClear products with a 30-day money-back guarantee. Just keep your item in its original condition and packaging, and make sure to include your receipt or proof of purchase. Easy!

Plus, NailClear offers a generous 180-day money-back guarantee. To start a return, simply complete our online form, and we'll guide you through the process.

Once your return is accepted, we'll send you detailed instructions on how and where to send your package. Please note that unrequested returns can't be accepted. If you need help, just reach out to us at info@luminancemedical.com.

Damages and Issues

Received something not quite right? Inspect your order when it arrives, and if you notice any defects, damages, or wrong items, contact us right away. We'll make it right!

Terms & Conditions

We strive to make things easy for you with a hassle-free 30-day return window from the delivery date. For our NailClear device, we've even extended this to a generous 180-day return option. Of course, there are some conditions that apply, and here's what you should be aware of:

The special 180-day refund is a unique offer we've set up just for our NailClear device purchases. We want to make sure it's working effectively for you, so we require a little favor: please snap a picture of the NailClear on your toe and another picture of your toe alone, once a week for 4 weeks. These images really help us verify that the product's being used correctly and is working as intended.

Now, once a device has been used, we can't resell it due to hygiene regulations. So if you do return it, please know that we'll be responsibly destroying it.

Finally, we appreciate your patience as we handle your return or refund request. It may take up to 30 working days for us to process it all, but we'll do our very best to make it as swift and smooth as possible. And remember, those pictures of your toe are a crucial part of the return request, so don't forget to include them. If you have any questions or need assistance, we're always here to help!

Additional Conditions for Extended Return:

Exchanges

Have you changed your mind about the item you ordered? No worries at all! Simply return the original item, and you can place a new order for something else that catches your eye. We're here to make sure you get exactly what you want.

Refunds

When it comes to returns, we want you to feel secure in your choices. As soon as we receive your returned item, we'll take a good look at it to make sure everything's in order. Once we've inspected it and approved the return, we'll process your refund straight back to your original payment method. We'll keep you in the loop every step of the way, so you'll never be left wondering where things stand. Feel free to reach out if you have any questions!

Limited Warranty

NailClear devices come with a 1-year limited warranty. If you need repairs or a replacement, please contact our warranty department at info@luminancemedical.com. Outside the warranty? Our customer service team is here to help. Just remember, you're responsible for the return shipping cost. Feel free to reach out to info@luminancemedical.com for troubleshooting or any other questions!